Retail download job fails with Timeout exception

Retail download job fails with Timeout exception

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Description

Async Client fails to merge records to [ax].[RETAILCHANNELTABLE] table with error Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding

Steps that did not help

  1. Increase timeouts for Async Client

Steps worked for me

  1. Cancel running 1070 job
  2. Manually delete all records from [AX].[RETAILCHANNELTABLE]
  3. Run 1070 (Stores) job in ‘Full sync‘ mode – it will insert all records to [AX].[RETAILCHANNELTABLE] table.

Similar error often happens during [ax].[INVENTTABLE] table merge (1040 job).

Error details

StoreConnect.Request.SQLHandler.ProcessTargetRequestHeaderException:
ProcessTargetRequestHeader failed to execute all write requests.
StoreConnect.Request.SQLHandler.ProcessWriteRequestException: Write request on table:
[ax].[RETAILCHANNELTABLE] failed to execute. StoreConnect.Request.SQLHandler.RunException: Run()
failed while performing write operation on table. StoreConnect.Request.SQLHandler.PerformWriteOperationException:
Query: MERGE [ax].[RETAILCHANNELTABLE] AS dst USING (SELECT [CHANNELTIMEZONE],[CHANNELTIMEZONEINFOID],[CHANNELTYPE],
[CURRENCY],[PRICEINCLUDESSALESTAX],[RECID],[RELATIONTYPE],[TRANSACTIONSERVICEPROFILE]
FROM [#ax_RETAILCHANNELTABLE_8a33dd10-efe0-4116-8bc0-60ff05669aa0]) AS src ON (dst.[RECID]=src.[RECID])
WHEN MATCHED THEN UPDATE SET …. WHEN NOT MATCHED THEN INSERT … DROP
TABLE [#ax_RETAILCHANNELTABLE_8a33dd10-efe0-4116-8bc0-60ff05669aa0]; System.Data.SqlClient.SqlException:
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated. —> System.ComponentModel.Win32Exception:
The wait operation timed out … at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() …
at Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.SCSqlTargetRequestHandler.
ProcessWriteRequest(SqlConnection connection, SqlTransaction transaction) at
Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.
SCSqlTargetRequestHandler.ProcessTargetRequestHeader(ISCTargetRequestHeader targetRequestHeader) …
at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadAgent.ApplySessionFileToClientDatabase(SessionManager sessionMgr, String fileName